Call Avoidance

 

The comic above is a True Story.  I kid you not.

This is a typical day in a call center, konti pa nga yang 150 calls! Would you believe that calls can queue up to 500 waiting? That usually happens to a global call center... take the Dell account for example or any global customer services desk. 

And imagine how much saliva those call center agents spits out on their headsets while answering all those calls... disgusting right?!?! Eeeeeww... the horror! *chills on my spine*

Anyway, what happened in the comic DOES NOT happen often in every call center. That agent who did that may have gotten away with it at that time, but I assure you if he did it again, he would have lost that job. 

But he's my hero for getting away with it. Oh I miss that bastard! 

He could have been caught by that Workforce manager, by his manager, his teammates(but I'm sure they would have knelt before him and worshiped him), or anyone from the management team.

Call Avoidance in a call center is a big Sin, a huge crime, punishable by DEATH... hahaha I kid, I kid. By death I mean termination of your job.

So if you're in a call center and there's like 1 million calls waiting... just breathe in and breathe out... release some calls but be discreet.. Okey? Hehehehe. 

Just relax and you should be able to answer most of them... don't worry too much, you have your teammates to help you.

And again, be discreet my brotha!