It's a given, if you're a tech support in a call center, you should always be more intelligent than the one calling in. But if your customer sends you a picture of their monitor using their phone when you ask them to take a screenshot (Print Screen) of the error (True Story)... then your intelligence might not help at all.
How to survive such calls from such customers you ask? It's the most cliched word you'll ever hear from a call center agent... PATIENCE.
It's a virtue we try to practice, some practice it very well and some (like me) don't. So if you're a VERY VERY patient person then the call center world is for you my friend! Goodluck, you'll gonna need it.
No comments:
Post a Comment